These Terms of Service ("Terms") govern your access to and use of sellgoldhq.com and any related services offered by The Gold Buyers & Sellers HQ Inc., a corporation doing business as Sell Gold HQ ("Sell Gold HQ," "we," "us," or "our"). By visiting our website, requesting a quote, mailing in items, or otherwise using our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or services.

1. Company Information

Sell Gold HQ is operated by The Gold Buyers & Sellers HQ Inc., a corporation organized under the laws of the United States.

Office Address: 277 Park Ave, New York, NY 10172

Phone: (888) 791-6440

Email: support@sellgoldhq.com

2. Nature of Services

Sell Gold HQ provides an online and mail-in service that allows individuals to request a price quote for, and subsequently sell, gold, silver, platinum, diamonds, watches, coins, and other jewelry items ("Items") to us. Our process generally involves: (a) submitting information or images about your Items through our website or by phone; (b) receiving a preliminary, non-binding estimate; (c) shipping your Items to us using materials and instructions we provide; (d) our evaluation and testing of the Items upon receipt; and (e) our presentation of a final cash offer, which you may accept or decline. We reserve the right to decline any Item or transaction at our sole discretion, including where an Item cannot be verified, is suspected to be counterfeit, or is suspected to be stolen property.

All quotes provided prior to physical inspection are estimates only and are not binding offers to purchase. A final, binding offer will only be made after Sell Gold HQ has received, inspected, and independently tested your Items.

3. Pricing, Market Fluctuation, and Valuation Disclaimer

The value of gold, silver, platinum, and other precious metals fluctuates continuously based on live commodity markets that are outside of our control. Any price estimate, quote, or "spot price" reference displayed on our website or provided verbally or in writing is based on market conditions at the time it is given and may change, without notice, by the time your Items are received and evaluated. Sell Gold HQ does not guarantee that a final offer will match any preliminary estimate.

Final offers are determined by our in-house evaluators based on factors including, but not limited to, metal purity (karat or fineness), gemstone quality, weight, condition, brand, and current market pricing at the time of evaluation. By submitting Items to Sell Gold HQ, you represent and warrant that you are the lawful owner of the Items (or are authorized by the lawful owner to sell them), that you are at least 18 years of age, and that the Items are not stolen, encumbered, or otherwise subject to any third-party claim.

You may decline any final offer. If you decline, we will return your Items to the address on file, subject to our then-current return process and any shipping insurance limitations described in our mailing materials. Sell Gold HQ is not responsible for Items lost or damaged in transit to us to the extent covered by the shipping carrier's insurance limits, and we encourage customers to insure shipments for their full estimated value.

4. Intellectual Property

All content on sellgoldhq.com, including text, graphics, logos, images, and software, is the property of The Gold Buyers & Sellers HQ Inc. or its licensors and is protected by U.S. and international copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content on our website without our prior written consent.

5. SMS Messaging for Promotional Marketing Only

By providing your mobile phone number to Sell Gold HQ, you consent to receive promotional and marketing text messages (SMS) from us, including messages about quotes, offers, and updates. Message frequency may vary. Message and data rates may apply. Consent to receive SMS messages is not a condition of purchase.

• You may opt out of receiving SMS messages at any time by replying "STOP" to any message you receive from us. After you send "STOP," we will send you a confirmation message that you have been unsubscribed, and you will no longer receive SMS messages from us. If you wish to re-subscribe, reply "START" to any message you have received from us, or contact us at support@sellgoldhq.com to be added back to our list.
• If you need assistance at any time, reply "HELP" to any message you receive from us, or contact us directly using the information in the Contact Information section below.

Carriers are not liable for delayed or undelivered messages. Supported carriers include, but are not limited to, AT&T, T-Mobile, Metro PCS, Verizon Wireless, US Cellular, Google Voice, Cellular One, Cellcom, Cellular South, Interop, and Clearsky.

For more information about how we handle your information, including information collected in connection with SMS messaging, please review our Privacy Policy.

6. Disclaimer of Warranties

OUR WEBSITE AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. THE GOLD BUYERS & SELLERS HQ INC. DOES NOT WARRANT THAT THE WEBSITE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT ANY QUOTED PRICE WILL BE AVAILABLE AT THE TIME YOUR ITEMS ARE EVALUATED.

7. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, THE GOLD BUYERS & SELLERS HQ INC. SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, ARISING OUT OF OR RELATED TO YOUR USE OF OUR WEBSITE OR SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF THESE TERMS OR OUR SERVICES SHALL NOT EXCEED THE FINAL OFFER AMOUNT PAID TO YOU (OR, IF NO OFFER WAS ACCEPTED, THE FAIR MARKET VALUE OF THE ITEMS AT THE TIME OF SHIPMENT).

8. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of laws principles. Any dispute arising out of or relating to these Terms or our services shall be subject to the exclusive jurisdiction of the state and federal courts located in New York, New York.

9. Changes to Terms

We may revise these Terms from time to time at our sole discretion. The revised Terms will be posted on sellgoldhq.com, and your continued use of our website or services after any revision constitutes your acceptance of the updated Terms. We encourage you to review these Terms periodically.

10. Contact Information

If you have any questions about these Terms, please contact us:

The Gold Buyers & Sellers HQ Inc.

277 Park Ave, New York, NY 10172

Phone: (888) 791-6440

Email: support@sellgoldhq.com

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