The Gold Buyers & Sellers HQ Inc., doing business as Sell Gold HQ ("Sell Gold HQ," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit sellgoldhq.com, request a quote, or otherwise use our services.

1. Information We Collect

We may collect the following categories of information:

• Contact information, such as your name, mailing address, email address, and phone number.
• Transaction information, such as details about the Items you submit, photographs you upload, shipment tracking data, and payment or payout details.
• Identity verification information, such as a government-issued ID, when required to complete a transaction or comply with applicable law.
• Technical information, such as your IP address, browser type, device identifiers, and usage data collected automatically through cookies and similar technologies.

2. How We Use Your Information

We use the information we collect to: provide quotes and complete transactions; verify your identity and the ownership of Items you submit; process payments; communicate with you about your transaction, including by phone, email, or SMS; improve our website and services; comply with legal and regulatory obligations (including anti-money-laundering and stolen-property reporting requirements); and, where you have opted in, send you promotional or marketing communications.

3. How We Share Your Information

We do not sell your personal information. We may share information with: service providers who help us operate our business (such as shipping carriers, payment processors, and identity-verification vendors); law enforcement or regulatory authorities where required by law or where we believe in good faith that disclosure is necessary to comply with a legal obligation or to protect against fraud; and any successor entity in connection with a merger, acquisition, or sale of assets.

4. SMS/Text Messaging Information

If you provide your mobile phone number and opt in to receive SMS communications from Sell Gold HQ, we collect and use your mobile number and consent status to send you the messages you have requested. No mobile information, including text messaging originator opt-in data or consent, will be shared with any third parties or affiliates for marketing or promotional purposes. This information will only be shared with subcontractors and service providers to the extent necessary to deliver the SMS service you have requested. All other categories of information described in this Privacy Policy are unaffected by this Section and may be shared as otherwise described herein.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to operate our website, remember your preferences, and analyze site traffic. You can control cookies through your browser settings; however, disabling cookies may affect the functionality of our website.

6. Data Retention

We retain personal information for as long as necessary to complete your transaction, comply with our legal and regulatory obligations (including recordkeeping requirements applicable to precious metals dealers), resolve disputes, and enforce our agreements.

7. Your Choices and Rights

Depending on your state of residence, you may have the right to request access to, correction of, or deletion of your personal information, and to opt out of certain marketing communications. To exercise these rights, please contact us using the information below. You may opt out of SMS marketing messages at any time by replying "STOP," and you may unsubscribe from marketing emails using the link provided in those emails.

8. Children's Privacy

Our website and services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from minors.

9. Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on sellgoldhq.com, and your continued use of our website or services after such changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

The Gold Buyers & Sellers HQ Inc.

277 Park Ave, New York, NY 10172

Phone: (888) 791-6440

Email: support@sellgoldhq.com

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